Effective Date: 10 August 2025
This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and Services.
1. Data We Collect
We may collect:
- Personal Information: Name, email address, billing address, phone number
- Health-related Information: Only if you choose to share it with us for program purposes
- Payment Information: Processed securely via third-party payment providers (we do not store card details)
- Technical Data: IP address, browser type, device information
2. How We Use Your Data
We use your data to:
- Deliver our programs and services
- Process payments and manage accounts
- Communicate with you about updates and events
- Maintain community safety and integrity
- Comply with legal obligations
3. Legal Basis for Processing
We process your personal data based on:
- Your consent
- Performance of a contract (delivering services you’ve purchased)
- Legitimate interests (improving our services)
- Legal compliance
4. Sharing Your Data
We do not sell your data. We may share your data with:
- Service providers (e.g., payment processors, email platforms)
- Legal authorities if required by law
5. Data Retention
We keep your personal data for as long as necessary to provide our services and meet legal requirements.
6. Your Rights (UK & GDPR)
You have the right to:
- Access the data we hold about you
- Request corrections or deletion
- Withdraw consent for certain processing
- Lodge a complaint with the ICO (Information Commissioner’s Office)
7. Security
We take appropriate measures to protect your personal information from unauthorised access, use, or disclosure.
8. Cookies
We use cookies to improve site functionality and user experience. You can control cookies through your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with a new effective date.
10. Contact
For privacy-related questions, contact: [Your Email]
